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Overview of Services
Trust. Value. Peace of Mind.
We’re here to provide superior property management and exceptional results. Whether you have a portfolio of single family homes or a multi-family property, we can help you earn more and spend less. We bend over backwards for our property owners and we write our Service Levels into our Management Agreements. Find out why it pays to work with SilverTopPM.
Market & Leasing
Tenant Screening
Maintenance, Access, & Support
Compliance & Inspections
Accounting & Financial Reporting
Eviction Services
Our service levels are focused on the friction points that cause property owners the most frustration and cover most of the obstacles you will run into without us
Marketing & Leasing
The most important part of owning a rental property is finding quality tenants. Bad tenants will almost always be expensive and miserable.
Market Your Property to Attract Quality Tenants
The property management team has every marketing tool at their disposal because SilverTop Property Management is a full-service real estate company. We’re able to give your investment property massive exposure to the right type of audience.
We pursue all leads and inquiries promptly whether online, by phone, or in person. We will schedule showings, meet prospective tenants or agents, and greet potential tenants in person – weekdays, weekends, or evenings. We go above and beyond to not only find you a tenant, but find you the tenant that is the best fit for your property. We have our own system in place to find the tenant that’s right for you.
Professional Rental Market Analysis
Pricing the home correctly is one of the most important factors in getting it rented quickly. Overpricing the home will cause the property to rent less quickly, costing you time and money.
We start with a competitive rental price analysis which combines market data with our professional knowledge of current market conditions to give you the most accurate rental price possible. This will get the home rented fast and for the most that the market will bear.
Professional Photos
If your property doesn’t look good online then prospective tenants will not want to come view it in person. We hire professional photographers on our nickel to take professional photos and video tours of our homes - In our experience properties that have professional photos get rented much faster.
Tenant Screening
We take as much pride in our tenants as we do our clients. We strive to place you with tenants that are a property owner’s dream. As with our clients, our tenants go through a strict process to evaluate the case to see if it’s a good fit. The simplest fact that is often overlooked by most property management companies is that not everyone is a potential tenant. Better tenants make for more satisfied owners. We’ve developed a system that has enabled us to not only find these “better tenants”, but to keep them as well.
Our marketing strategies allow us to attract a greater number of clients to choose from so that we can filter through the better potential tenants. We work with our clients to develop ‘Tenant Selection Criteria’ for every property, and our property management teams know how to target a specific audience so that we weed out the ones who may not qualify. Secondly, our property management team asks the tenant general questions to learn why they are seeking to lease your specific property.
The next step is to have no exceptions when it comes to deciphering acceptable credit. Credit is one of the truest signs as to differentiating between a tenant, and a better tenant. Leading us to the contract – we keep to the written word of the contract, there’s no way around it. We strictly enforce the terms of the documentation.
The final installment to the “Better Tenant System” is being able to find a positive cash flow from the prospective tenant. We determine the capacity of a tenant to pay the proposed lease.
We gather extensive information on the following:
Credit Check
Credit Card Debt
Income-at least 3x the rent amount
Employment Verification
Debt to Income Ratios
Eviction History Check
Criminial History Check
Previous Landlord Calls
Maintenance, Access, & Support
Our team works together to take the hassle of property management off your plate and keep your portfolio running smoothly. Our comprehensive software gives you real-time 24/7 access to everything you need to know about your property.
Dedicated Team of Professionals
You have access to a team of professionals that can take care of everything you need to know about your property. Some of these jobs are covered by one person, and for other branches they may be performed by different people in our company, but here are the roles:
·Leasing Specialist – Focused on securing the best tenant for your property and moving them in.
·Property Manager – Responsible for all communication, management and maintenance of your property. We strive to have a Property Manager within 30 minutes of your property.
·ranch Manager – Our specially trained Property Manager for your area.
·Administration and Account Staff – Our centralized operations staff handling accounting, training, program management, leadership and administrative duties.
·Support Specialists – Provide support services to tenants, owners, vendors and our various team members.
·24/7 Online Access
Both owners and tenants appreciate their 24/7 online access via their convenient online portal. If they have a non-life threatening emergency, we provide a number they can call on weekends and evenings if necessary.
Maintenance
Cost Effective, Reliable Maintenance - Unlike other property management companies, our primary focus is single-family and attached townhomes/condominiums. Our local Property Managers are dedicated to helping you lease and manage your home or condo. You may be close by or even in another state, but we provide peace of mind with our trusted partners to provide high quality service.
What We Do As Your Property Manager
·We only use approved vendors that are licensed, bonded and insured.
·We scrutinize every bill to ensure accuracy.
·We are available 24 hours a day, 7 days a week for emergency service.
·Tenants can utilize our online Buildium (RealPage) tenant portal to request repairs.
·Owners can review maintenance activity, Work Orders and bill through the Owner Portal.
·Vendor bills are receipts and are emailed with Owner Statements.
Benefits to You
·Quality repairs at competitive prices
·Accurate billing
·Lower cost to you
·Protection of your property nights, weekends and holidays
·Guaranteed property response to protect your property
Compliance
Whether it is code enforcement, association requirements, HOA rules and regulations or legal compliance, we are your local boots on the ground. Our goal is to protect your investment and improve your cash flow.
Full Time Legal Team
Struggling to understand the myriad landlord-tenant laws? We use The Law Firm of Meyer & Colegrove, PLLC for evictions and have a seasoned staff to help our property owners navigate state laws.
Time Rent Collection
Every month we strive to collect your rent in full and on time. Our collection processes are professional but fair, and we are extremely diligent in collecting rent in a systematic, timely and legal process.
Lease, HOA, and Policy Enforcement
Our Property Managers are responsible for making sure any lease restrictions, policies, and HOA guidelines are followed by the tenants. This includes providing renters with a copy of the HOA rules and regulations. If a tenant does cause a violation, they are quickly noticed and given proper notice to comply. Great effort is made to prevent violations and any potential HOA fines.
Strict and Compliant Evictions
Even with careful tenant placement there is occasionally a tenant will need to be evicted. Our Property and Branch Managers are extremely knowledgeable in state and local landlord/tenant laws. If a tenant does not pay rent as agreed or violates the terms of the lease, we start the eviction process, initiate the proper notices and take the legal steps necessary to minimize loss of rent costs and get the property leased again.
Scheduled Inspections
Professional and thorough inspections of your property are critical to assess your property’s condition and ensure tenants are complying with the terms of their lease. Here are the five types of inspections performed:
Pre-Leasing
Before your rental is put on the market, we determine work or improvements to make your property “rent ready”.
Move-In
When a tenant takes possession, the condition of your rental is documented in order to create a baseline condition to determine “normal wear and tear” when they move out.
Move-Out
Once the tenant vacates your property, this inspection is performed to document the final condition of the property and compare it to the Move-In Inspection. This helps to determine the claims that may be made against the tenant’s security deposit.
Periodic
If requested by an owner, we will conduct a random inspection of the property during the course of the lease.
Accounting & Financial Reporting
Detailed accounting and reporting combined with knowledgeable accounting staff provides access to the full understanding of your property’s performance.
Accounting Staff
Our goal is to maximize your income and minimize your expenses. To keep track of your income and expenses we have accounting staff. Our team works diligently to keep your financials in order. The responsibilities of our accounting team include:
Rent collection and recording
Paying vendor bills
Monthly owner disbursements
Monthly owner statements
Tax statements and 1099s
Eviction Services
At SilverTop Property Management, we protect you from evictions as best we can. If and when your tenant does have to be evicted, we will we represent you in court.
When it comes to just cause eviction, we have noticed that two reasons for eviction are the most common:
-Nonpayment of rent
-Noncompliance with the lease agreement
There is a huge cost to investors to evict a tenant. You’re losing money on the rent that isn’t being paid, and you’re also required to pay legal fees and court costs. There’s also the loss of a lot of time. This does not happen overnight, and time is of the essence to get your property back, fix it up, and re-rent it to new tenants.
Another cost that many people don’t consider is the emotional cost of evicting a tenant. Evictions are emotional, even if you’re a professional who treats your rental property like a business. When your tenants stop paying rent, it’s easy to feel like you’re being taken advantage of. You may be consumed with worries, fears, and anxiety.
Working with a professional property management company can help you have a less-stressful experience when it comes to eviction. You’ll also have less of a risk that you’ll ever need to evict a tenant because of your property manager’s experience in screening tenants and communicating with residents.
